I've been fortunate to work with people in the U.S., Europe, Asia, and Australia,
and to work on a variety of projects; the following (long!) table is a summary
organized by these categories:
| Web Sites |
Types of Content |
Audiences |
Results |
| Blueprint for an Intranet |
Problem/Resolution Reporting, Tracking, and Resources |
Technical Engineers who troubleshoot problems, and managers who make
business decisions about support needs. |
Hierarchical diagram depicting the prototype site structure. |
| Process Flow for an Intranet |
Problem Escalation and Resolution |
Post-Sales Technical Support staff who need to know their roles in
escalating and resolving problems, based on a customer's service agreement. |
Process chart depicting the escalation stages, and the people
and information involved. |
| Usability Tests for Intranet Subsites |
- Risk Management
- Project Management
- Systems Analysis and Delivery
|
Engineers, Managers, and Project Teams involved with Information Technology
projects. |
Recommendations for improving user interfaces and navigation. |
| Prototype of an Internet Site |
Southwestern Metal Art Sculptures |
Wholesalers, Retailers, and Consumers |
Site and page design with sample content. |
| Evaluation of an Internet Site Blueprint |
Buying a Car |
Consumers who want to research car models and prices, and to find dealers
selling the car they want. |
Recommendations for improving site navigation, content, and
presentation. |
| Instructional Materials (Web and
Print) |
Types of Content |
Audiences |
Results |
- Instructor Guides
- Participant Guides
- Study Guides
- Overheads
- Quick Reference Cards
- Tutorials
- Computer-Based Training
- Web-Based Training
|
- Web Content Design
- Structured Writing
- Disk Storage Maintenance
- Systems Analysis and Delivery
- Project Management
|
Instructors, Managers, Employees, Technical Engineers, College Students,
Distance Learners
|
- Page or screen layouts and templates
- Content
- Exercises
- Case studies
- Post-class resources
- Recommendations for revisions
|
| Instructional Delivery and Certification |
Types of Content |
Audiences |
Results |
| Seminar and Workshop Deliveries |
Courses offered through Information Mapping®, Inc. and
ProjectExperts (partial list):
- Developing Usable Content and Documentation®
- Making Web Content Work®
- Designing Information for the Web®
- Writing for the Web®
- Effective Reports, Proposals, and Memos®
- Small Project Management
- Project Management Fundamentals
- Project Tools and Techniques®
|
Managers and Employees attending classes at an onsite or public forum.
|
Teach, model, observe, coach and evaluate participant competencies. |
| Master Certifier of Other Instructors |
Instructors with varied experience who must demonstrate presentation,
classroom, and subject matter competencies. |
- Model, observe, coach, and evaluate instructor competencies.
- Recommend whether to certify the instructor.
- Debrief areas for improvement.
|
| Reference Materials (Web and Print) |
Types of Content |
Audiences |
Results |
| User Guide (Print) |
Expense Reporting Using a Secure Intranet |
Employees who complete and track expense reports, and managers who
approve the expenses. |
New content. |
| IT Methods (Intranet) |
Systems Analysis and Delivery for Large and Medium Projects |
Trained Information Technology Staff |
Restructured and revised content. |
| Authoring Guidelines (Internet) |
Project Management Methods, Resources, and Opinions |
Members and potential members of a professional non-profit organization
who want to publish articles on its web site. |
New content. |
| Technical Procedures (Print) |
Printer Management Software |
System Administrators who install and maintain the software for end users. |
Recommendations for improving content design based on Information
Mapping® criteria. |
| Technical Procedures (Print) |
Disaster Recovery |
Geographically dispersed System Administrators who need to work together
to recover a crashed system. |
Recommendations for further improving the design and subject
matter of previously Information Mapped® materials. |
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