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Projects, Audiences, and Results: Experience

Rose Johnston, owner of Content Matters

I've been fortunate to work with people in the U.S., Europe, Asia, and Australia, and to work on a variety of projects; the following (long!) table is a summary organized by these categories:

 
Web Sites Types of Content Audiences Results
Blueprint for an Intranet Problem/Resolution Reporting, Tracking, and Resources Technical Engineers who troubleshoot problems, and managers who make business decisions about support needs. Hierarchical diagram depicting the prototype site structure.
Process Flow for an Intranet Problem Escalation and Resolution Post-Sales Technical Support staff who need to know their roles in escalating and resolving problems, based on a customer's service agreement. Process chart depicting the escalation stages, and the people and information involved.
Usability Tests for Intranet Subsites
  • Risk Management
  • Project Management
  • Systems Analysis and Delivery
 Engineers, Managers, and Project Teams involved with Information Technology projects. Recommendations for improving user interfaces and navigation.
Prototype of an Internet Site Southwestern Metal Art Sculptures Wholesalers, Retailers, and Consumers Site and page design with sample content.
Evaluation of an Internet Site Blueprint Buying a Car Consumers who want to research car models and prices, and to find dealers selling the car they want. Recommendations for improving site navigation, content, and presentation.
Instructional Materials (Web and Print) Types of Content Audiences Results
  • Instructor Guides
  • Participant Guides
  • Study Guides
  • Overheads
  • Quick Reference Cards
  • Tutorials
  • Computer-Based Training
  • Web-Based Training
  • Web Content Design
  • Structured Writing
  • Disk Storage Maintenance
  • Systems Analysis and Delivery
  • Project Management
Instructors, Managers, Employees, Technical Engineers, College Students, Distance Learners

  • Page or screen layouts and templates
  • Content
  • Exercises
  • Case studies
  • Post-class resources
  • Recommendations for revisions
Instructional Delivery and Certification Types of Content Audiences Results
Seminar and Workshop Deliveries Information Mapping® Workshops
  • Developing Procedures, Policies and Documentation
  • Content Development Workshop
  • Making Web Content Work
  • Designing Information for the Web
  • Writing for the Web

ProjectExperts Workshops

  • Small Project Management
  • Project Management Fundamentals
  • Project Tools 'N Techniques
 Managers and Employees attending classes at an onsite or public forum. Teach, model, observe, coach and evaluate participant competences.
Master Certifier of Other Instructors Instructors with varied experience who must demonstrate presentation, classroom, and subject matter competencies.
  • Model, observe, coach, and evaluate instructor competences.
  • Recommend whether to certify the instructor.
  • Debrief areas for improvement.
Reference Materials (Web and Print) Types of Content Audiences Results
User Guide (Print) Expense Reporting Using a Secure Intranet Employees who complete and track expense reports, and managers who approve the expenses. New content.
IT Methods (Intranet) Systems Analysis and Delivery for Large and Medium Projects Trained Information Technology Staff Restructured and revised content.
Authoring Guidelines (Internet) Project Management Methods, Resources, and Opinions Members and potential members of a professional not-for-profit organization who want to publish articles on its web site. New content.
Technical Procedures (Print) Printer Management Software System Administrators who install and maintain the software for end users. Recommendations for improving content design based on Information Mapping® criteria.
Technical Procedures (Print) Disaster Recovery Geographically dispersed System Administrators who need to work together to recover a crashed system. Recommendations for further improving the design and subject matter of previously Information Mapped® materials.

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Send comments to Rose
PMB 534, 6547 N. Academy Blvd.
Colorado Springs, CO 80918
Phone +1 719/488-3372
© 2009. Content Matters® is a registered trademark of Rose Johnston.